Frequently Asked Questions

What are your shipping options?

We offer tracked standard delivery on all orders. Shipping costs are calculated at checkout based on your destination and are shown clearly before you pay.

How long does delivery take?

Orders are processed within 2-4 business days. Our products are sourced from trusted international suppliers, so estimated delivery is 7-15 business days after dispatch. You will receive a tracking number by email as soon as your order ships.

Do you offer international shipping?

Yes. We currently deliver across the UAE and to selected international destinations. If your country is available, it will appear at checkout.

What is your return policy?

You can return unused, unopened items within 14 days of delivery - just contact us first through our Contact page. If an item arrives damaged, defective or incorrect, contact us within 7 days with a photo and we will send a free replacement or a full refund. You can read the full details on our Refund Policy page.

How can I track my order?

Your tracking number and tracking link are emailed to you when your order ships. Please allow 2-3 days for tracking updates to appear. If you cannot find your tracking email, check your spam folder or contact us with your order number.

What payment methods do you accept?

We accept the major payment methods shown at checkout, including credit and debit cards. All payments are processed securely - we never see or store your full card details.

Are your baby products safe?

We select our baby products from suppliers with established sales and reviews. Always follow the instructions on the product, check items before first use, and supervise your baby during feeding and play.

How do I contact you?

Message us any time through our Contact page with your order number (if your question is about an order) and we will reply as soon as we can.