Refund policy

At Ayesha Bliss, we want you and your little ones to be happy with every purchase. Please read our returns and refund policy carefully.

Returns - change of mind

You may return an item within 14 days of delivery if it is unused, unopened and in its original packaging. To start a return, contact us through our Contact page first with your order number - please do not send anything back without contacting us, as returns must be authorised first. Return shipping for change-of-mind returns is paid by the customer.

Hygiene items

For health and hygiene reasons, baby feeding items (such as bottles, nipples and feeders) that have been used or opened cannot be returned for change of mind.

Damaged, defective or wrong items

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with your order number and a clear photo or video of the problem. We will send a free replacement or a full refund - you will not need to return the faulty item.

Refunds

Approved refunds are issued to your original payment method. After approval, please allow 5-10 business days for the refund to appear, depending on your bank or payment provider. For authorised change-of-mind returns, refunds are processed once the returned item has been received and inspected.

Exchanges

If you need a different size or colour, contact us within 14 days of delivery and we will arrange an exchange wherever stock is available.

Contact us

For any return, exchange or refund question, message us through our Contact page with your order number and we will reply as soon as we can.